Shipping and Payment

1. Browsing and Adding to Cart

Customer Action: The customer browses the online store and adds desired items to their shopping cart.
System Action: The system updates the cart with selected items and shows the total cost.

2. Review Cart

Customer Action: The customer reviews the items in the cart, adjusts quantities, and verifies product details.
System Action: The system recalculates the total cost if any adjustments are made and displays it.

3. Proceed to Checkout

Customer Action: The customer clicks on the “Proceed to Checkout” button.
System Action: The system redirects the customer to the checkout page.

4. Enter Shipping Information

Customer Action: The customer enters or confirms their shipping information.

  • First name and Last name
  • Client type: Private or Business
  • Country, City
  • Street address
  • Zip Code
  • Phone Number
  • Email

System Action: The system validates the entered shipping information.

5. Shipping final cost

Team Action: The team will calculate shipping cost and contact customer with email or phone number.

6. Review and Confirm Order

Customer Action: The customer reviews the entire order, including items, shipping method, and payment information. They then confirm the order.
System Action: The system displays a final order summary and confirmation button.

7. Order Confirmation and Payment Processing

Customer Action: The customer clicks the “Place Order” or “Confirm Order” button.
System Action:

  • Processes the payment using the chosen method.
  • Confirms payment success.
  • Generates an order confirmation number.
  • Sends an order confirmation email to the customer with all order details.

8. Order Fulfillment

System Action:

  • The system notifies the warehouse or fulfillment center.
  • Items are picked, packed, and prepared for shipment.
  • A tracking number is generated and sent to the customer via email.

9. Shipping and Delivery

System Action:

  • The package is handed over to the shipping carrier.
  • The customer receives updates on the shipping status, including estimated delivery date and tracking information.

10. Goods Receiving

System Action: The system updates the order status to “Delivered” and may request feedback or a review.
Customer Action: The customer receives the package.